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Frequently Asked Questions

Q: What kind of payment options do offer ? offers a variety of payment options via IPay88 as below:

  1. Credit Card (with 3D secure)
    List of credit card bank compliance with 3D secure
    • Alliance Bank
    • Ambank
    • Bank Islam
    • CIMB Bank (Secure e-Pay)
    • Direct Access (Secure e-Pay)
    • EON Bank
    • Hong Leong Bank
    • HSBC Bank (SecurePay)
    • Maybank (MSOS)
    • MBF Cards (eCLUB)
    • OCBC Bank
    • Public Bank
    • RHB Bank
    • Standard Chartered Bank
  2. Alliance Online
  3. AmOnline
  4. CIMB Clicks
  5. RHB Online
  6. Hong Leong Online
  7. FPX (Maybank2U, HL Online, BICC Online, Pbebank, CIMB Clicks)

Q: How secure is shopping with ?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

We endeavor to make every transaction you make at 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at

* SSL available only when you make payment through our payment gateway (IPay88)

Q: I have a user account with but forgot my password, what should I do ?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with The password will be sent automatically to the registered email address.

Q: I have a user account with, how do I change my personal info and shipping address ?

Go to My Account page, login and you can modify your account details there.

Q: Can I buy from without creating an account ?

Yes. We allow anonymous checkout. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

Q: How do I know latest news and promotions ?

Just subscribe to our newsletter to get latest updates about our New Arrivals, Best Seller Products and Special Deal.

Q: How can I unsubscribe from the newsletter mailing list ?

You can unsubscribe by email us at with the message title Unsubscribe and we will remove your email from the mailing list.

You can also enter you email and select unsubscribe at our newsletter subscription section. After you submit your request, an email will be sent to you. Click the unsubscribe link in the email to confirm your unsubscribe request.

Q: I have received a few emails from What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that has received your orders and will process it as soon as the payment is received.

Order Shipped: This email confirms has processed your order and start to ship your order.

Order Delivered: This email confirms that has delivered/shipped the order to your shipping address.

Q: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the Return Policy for more information on this.

Q: I can't find a particular product/item I want from online store, what can I do ?

Kindly contact us at for further enquiries. We will try our best to assist you or recommend you an alternative.